Welcome!
The Accessing Aged Care Support Services Survey seeks to understand your individual experience accessing Aged Care services and supports, how the Department of Veterans' Affairs (DVA) can help, and ideas for improvement.
The survey should take around 10 minutes to complete, depending on your answers.
Before commencing the survey, you might like to note the key points below:
If you are dissatisfied with a service or have concerns about your care:
For DVA services:
Should you feel uncomfortable at any point during the survey, you are free to not answer the relevant questions or stop the survey by closing the web page. For Veterans of the Australian Defence Force and their families, you can contact Open Arms 24 Hours a day on 1800 011 046, or visit the Open Arms website.
If you have any further questions, or difficulties completing the survey, please contact DVA on 1800 VETERAN (1800 838 372) or complete the general enquiries form on the DVA website.
Instructions on how to complete the survey
Thank you for taking the time to participate.
The Accessing Aged Care Support Services Survey seeks to understand your individual experience accessing Aged Care services and supports, how the Department of Veterans' Affairs (DVA) can help, and ideas for improvement.
The survey should take around 10 minutes to complete, depending on your answers.
Before commencing the survey, you might like to note the key points below:
- Participation is entirely voluntary.
- The collection and storage of data from this survey is in accordance with the Australian Privacy Principles.
- De-identification of data is undertaken in accordance with guidance provided by the Office of Australian Information Commissioner.
- The first section of this survey asks for demographic information. This is to assist DVA in understanding how different groups within the veteran community rate their experiences.
If you are dissatisfied with a service or have concerns about your care:
For DVA services:
Veterans' Home Care (VHC):
1. If you have feedback about the services you are receiving, we recommend you talk to the VHC Assessment Agency. They can be contacted on 1300 550 450.
2. If you are not satisfied with the outcome, you can provide feedback to DVA:
1. If you have feedback about the services you are receiving, we recommend you talk to the VHC Assessment Agency. They can be contacted on 1300 550 450.
2. If you are not satisfied with the outcome, you can provide feedback to DVA:
- Call 1800 VETERAN (1800 838 372).
- Send feedback on the DVA website by going to the feedback page www.dva.gov.au.
Community Nursing:
1. If you have feedback about your provider or the services you are receiving, we recommend you talk to you provider in the first instance.
2. If you are not satisfied with the outcome, you can provide feedback to DVA:
1. If you have feedback about your provider or the services you are receiving, we recommend you talk to you provider in the first instance.
2. If you are not satisfied with the outcome, you can provide feedback to DVA:
- Call 1800 VETERAN (1800 838 372).
- Send feedback on the DVA website by going to the feedback page www.dva.gov.au.
- Email the Community Nursing team at nursing@dva.gov.au.
For My Aged Care Services (in-home and in residential aged care):
1. Speak with your provider in the first instance if you feel comfortable.
2. If you concerns are not resolved to your satisfaction, you can lodge you complaint online on the Aged Care Quality and Safety Commission website or by calling 1800 951 822.
2. If you concerns are not resolved to your satisfaction, you can lodge you complaint online on the Aged Care Quality and Safety Commission website or by calling 1800 951 822.
Should you feel uncomfortable at any point during the survey, you are free to not answer the relevant questions or stop the survey by closing the web page. For Veterans of the Australian Defence Force and their families, you can contact Open Arms 24 Hours a day on 1800 011 046, or visit the Open Arms website.
If you have any further questions, or difficulties completing the survey, please contact DVA on 1800 VETERAN (1800 838 372) or complete the general enquiries form on the DVA website.
Instructions on how to complete the survey
- Please read each question carefully.
- If you cannot answer a question, please feel free to leave it blank or enter a dash [ - ].
- There are free-text questions throughout the survey where you can comment on specific issues. In answering these questions, please do not provide personal information about yourself or any other person, for example, including a name in your response.
Thank you for taking the time to participate.