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DVA services during the holiday season

DVA will continue to provide support to veterans and families during the holiday season.

However, please be aware that some services will be impacted to varying extents. These include Open Arms centres (but not Open Arms phone lines, which will remain open 24/7), transport bookings, Veterans’ Access Network (VAN) offices and general enquiries, and some other services.

For full details, see the DVA services during the holiday season page.

On this page

  1. General enquiries
  2. Provider enquiries
  3. Provide feedback
  4. Media contact
  5. DVA News
  6. Additional information and services

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General enquiries

Ask a question

For general enquiries, or if you're not sure who to talk to, use our General Enquiries form.

Make an enquiry

Connect with us via MyService

My Service is a way to manage your business with us online. Within MyService you can submit claims and view their status, book transport and more.

Read more about My Service.

Sign in or register with myGov

Call us

You can call us between 8am and 5pm (local time), Monday to Friday:

Interpreter service

If you need an interpreter, the Telephone Interpreter Service (TIS) can help you call us.

You can call TIS on 131 450 or visit the TIS website.

National Relay Service

If you are deaf, hard of hearing, or have a speech/communication difficulty, please contact us through the National Relay Service (NRS) by: 

  • Contacting your preferred NRS call channel detailed on NRS call numbers and links 
  • Then, provide the NRS with our phone number 1800 838 372

Write in

To contact DVA by mail, please address your correspondence to:

Department of Veterans' Affairs
GPO Box 9998
Brisbane QLD 4001

Visit your local office

Face-to-face services are provided at Veteran Access Network (VAN) offices and shopfronts.

Find DVA contact details and VAN offices using our Location finder.

Veteran Support Officers

Located on Defence bases Veteran Support Officers provide personalised support and education to serving members and their families.

To discuss potential eligibility and accessing DVA services visit Veteran Support Officers.

How to book an appointment

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Provider enquiries

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Provide feedback

To give feedback or suggestions on our programs, services and staff, please use our Feedback form.

We listen to everyone including veterans, providers and people interested in veteran matters.

Read more about providing a complaint, compliment or other feedback.

Provide feedback

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Media contact

You can reach our Media team by:

  • Phone: +61 2 6289 6466
  • Email: media.team [at] dva.gov.au (media[dot]team[at]dva[dot]gov[dot]au)
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DVA News

Follow us on social media

Follow us to stay informed about our services, events and updates for the veteran community via:

You can read about how we use social media in our Social media terms of use.

Vetaffairs and DVA e-news

Reade more DVA news by subscribing to:

  • Vetaffairs newspaper, published three times a year
  • DVA e-news latest news roundup, published every two months

If you want to unsubscribe, or switch from printed Vetaffairs to the digital version visit Vetaffairs and e-news subscriptions.

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Additional information and services

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