General enquiry

If you need help, please contact Open Arms on 1800 011 046 for free counselling and support.

Questions wrapper

1 - What is your enquiry about?

Urgent help and support I need immediate help or know someone else is in crisis

Access to DVA I am (or represent) a member/ex-member of the ADF who wishes to access DVA support

My DVA business I am (or represent) an existing client and want to ask about updating my records or accessing benefits and services

Service provider business I am a service provider who supports veterans (or would like to begin supporting veterans) and would like to know how to work with DVA and its clients

Commemorations and community information I am an individual or ESO (e.g. RSL) and have questions about DVA and the veteran community

Other topics I would like to enquire about other general DVA matters

Feedback I would like to provide feedback, a compliment or a complaint about DVA

2.1 - Access to DVA

Registration - current or transitioning member of the ADF I am (or represent) a current member of the ADF who wishes to register with DVA

Registration - veteran I am (or represent) a veteran and would like to ask about registering with DVA and accessing support

Mental health assistance I am a veteran or family member seeking mental health assistance through DVA range of resources and services

Injury or condition recognition I would like DVA to recognise a physical or mental injury that arose from my service (Initial Liability)

Health and medical treatment I would like to ask about accessing treatment for my medical conditions through DVA’s range of programs

Financial support I would like to ask about receiving financial support from DVA including compensation and income support

Other support I would like to find out how to access other DVA programs

2.2 - My DVA business

Income support I would like to ask about payments, including my income support claim or pension

Compensation I have questions about compensation for an accepted condition

Medical and health treatment I would like to ask about medical support, including access to services, reimbursement and health cards

Rehabilitation I would like to ask about rehabilitation services, including choosing and working with providers

Transport and travel I have questions about travelling to and from treatment, including booking transport and reimbursements

Other enquiries I would like to ask about other DVA programs including pharmaceuticals, aids and appliances, and MyService Support

2.3 - Service provider business

Update provider circumstances I would like to tell DVA that my circumstances as a provider have changed

Provide client documents and evidence I am a provider who would like to submit client documents to DVA

Provide provider documents and evidence I would like to submit provider documents to DVA

Ask about a clients support I am a provider who has questions about a clients entitlements to support from DVA

Other enquiries I would like to ask about other topics related to DVA providers

Provide feedback I would like to provide feedback, a compliment or a complaint about DVA

2.4 - Commemorations and community information

Commemoration and War Graves I would like to ask about commemorative activities, including ANZAC Day, memorials and anniversaries

New DVA developments I would like to ask about an announcement or change to DVA and what it means for the veteran community

3.3 - Income support

Update my circumstances I would like to tell DVA that my circumstances have changed, e.g. new address, new financial information, advice of death

Provide additional documents and evidence I would like to provide documents DVA needs for my pending claims and payments, such as identity documents, medical certificates, or pay slips

Check the status of a claim I would like to check the progress of a claim I submitted to DVA

Submit a claim I am submitting an income support or pension claim to DVA

Ask about a claim outcome I have received a claim outcome from DVA and would like to understand the outcome and what I need to do next

Ask about a DVA payment I have questions about my income support or pension payments

Provide feedback I would like to provide feedback, a compliment or a complaint about the support I receive from DVA

3.4 - Compensation

Update my circumstances I would like to tell DVA that my circumstances have changed, e.g. new address, new financial information, advice of death

Provide additional documents and evidence I would like to provide documents DVA needs for my pending claims and payments, such as identity documents, medical certificates, or pay slips

Check the status of a claim I would like to check the progress of a claim for compensation I submitted to DVA

Submitting a claim I am submitting a compensation claim to DVA

Ask about a claim outcome I have received a claim outcome from DVA and would like to understand the outcome and what I need to do next

Ask about a DVA payment I have questions about my compensation payments

Provide feedback I would like to provide feedback, a compliment or a complaint about the support I receive from DVA

3.5 - Medical and health treatment

Update my circumstances I would like to tell DVA that my circumstances have changed, e.g. new address, new financial information, advice of death

Provide additional documents and evidence I would like to provide documents DVA needs for my pending reimbursements, claims and payments, such as identity documents, medical certificates, or pay slips

Check the status of a claim I would like to check the progress of a claim for medical and wellness treatment I submitted to DVA

Submit a claim I am submitting a claim to DVA

Ask about a claim outcome I have received a claim outcome from DVA and would like to understand the outcome and what I need to do next

Ask about a DVA payment I have questions about my reimbursements and payments

Provide feedback I would like to provide feedback, a compliment or a complaint about the support I receive from DVA

3.6 - Rehabilitation

Update my circumstances I would like to tell DVA that my circumstances have changed, e.g. new address, new financial information, advice of death

Check the status of a claim I would like to check the progress of a claim for rehabilitation I submitted to DVA

Submit a claim I am submitting a rehabilitation claim to DVA

Ask about a claim outcome I have received a claim outcome from DVA and would like to understand the outcome and what I need to do next

Ask about a DVA payment I have questions about my reimbursements and payments

Ask about my rehabilitation providers I would like to ask about my rehabilitation providers

Provide feedback I would like to provide feedback, a compliment or a complaint about the support I receive from DVA

3.7 - Transport and travel

Book travel I would like to ask about booking travel with DVA

Ask about reimbursements I would like ask about being reimbursed for travel

Update my circumstances I would like to tell DVA that my circumstances have changed, e.g. new address, new financial information

Check the status of a reimbursement I have submitted a reimbursement to DVA for travel and am interested in checking in about the status of it

Provide feedback I would like to provide feedback, a compliment or a complaint about DVA

3.8 - Other topics

MyService support I would ask about issues I have been having with my MyService account

Pharmaceutical management I would like to ask about my pharmaceutical arrangements with DVA

Aids and appliances I would like to ask about my aids and appliances

Home and household care I would like to ask about my DVA home and household care

Other enquiries I would like to ask about other DVA programs, benefits or support

4.1 - Update my circumstances

Update my profile I would like to update my contact information, e.g. address, mobile number

Update my financial information I need to tell DVA about a change in my financial circumstances

Provide death advice I need to tell DVA about the of death of a client