Veterans' MATES

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The Veterans' Medicines Advice and Therapeutics Education Services (MATES) program was closed in February 2024. It aimed to improve the use of medicines and related health services in the veteran community. A statement about the closure of the MATES program is available below. 

On this page

  1. About the Veterans' MATES program
  2. Veterans' MATES professional development program
  3. Veterans' MATES enquiries
  4. Feedback
  5. Veterans' MATES Privacy Information
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About the Veterans' MATES program

The program provided information and resources to:

  • health professionals
  • pharmacists
  • our clients (including veterans and their dependants)

With this information, health professionals worked with our clients to:

  • manage their medical conditions
  • use and take their medicines appropriately
  • access suitable health services

The program used our administrative claims data to identify:

  • the most common medication-related problems
  • our clients who may be at risk of developing these problems

Each year the Veterans’ MATES program focused on 4 topics. A range of health conditions and medicines were covered, including:

  • pain
  • diabetes
  • insomnia
  • depression
  • falls
  • osteoporosis
  • wound care

More information is available on the Veterans' MATES website. 

The program focused on:

  • increasing use of under-used medicines
  • reducing adverse medicine events
  • reducing use of unnecessary medicines
  • improving the utilisation of health services
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Veterans' MATES professional development program

Veterans’ MATES was an accredited continuing professional development (CPD) learning activity for:

  • participating pharmacists
  • participating GPs

You can find more information on the Continued Professional Development page of the Veterans' MATES website.

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Veterans' MATES enquiries

For information about the program you can contact 1800 VETERAN (1800 838 372).

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Feedback

Your feedback helps us deliver quality service to veterans and families. Read more about complaints, compliments and other feedback.

Other health bodies can also benefit from your input. For feedback about:

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Veterans' MATES Privacy Information

The Department of Veterans' Affairs is committed to ensuring personal information provided for the Veterans' MATES program is handled in accordance with the Privacy Act 1988 (Cth) (Privacy Act).

For more information about how DVA data is used for the Veterans' MATES program, please read the Privacy Collection Notice:

You can find out more about accessing and/or correcting your personal information with us, making a complaint, and about our approach to managing personal information via our privacy policy which you can find at www.dva.gov.au/privacy-policy.  For information about our privacy policy, please contact Information.Law [at] dva.gov.au (Information[dot]Law[at]dva[dot]gov[dot]au).

If you have any questions about the collection of your personal information in accordance with this privacy collection notice, please contact privacy.enquiries [at] dva.gov.au (privacy[dot]enquiries[at]dva[dot]gov[dot]au)

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