Mutually Respectful Behaviour Policy

This policy, DVA’s Mutually Respectful Behaviour Policy replaces the Unreasonable Complainant Conduct Framework. 

This policy document outlines DVA’s procedures for managing behaviour that is not mutually respectful and provides an escalation pathway to enable DVA staff to continue to support our clients and their families, as well as ensuring DVA is promoting a safe and healthy workplace for our employees.

It is our aim to establish and maintain respectful and productive relationships with every individual who accesses our programs and services and, as part of this, our staff, our veterans and other clients share mutual rights and responsibilities.