Claims processing data – July 2024

The Department of Veterans’ Affairs (DVA) is processing claims at record levels as a consequence of the significant additional funding provided by the Government. DVA is focusing even more effort on processing outstanding claims as quickly as possible, which will get much needed help to veterans and families sooner.

As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress as part of the Australian Government’s response to the Royal Commission into Defence and Veteran Suicide’s Interim Report, each month DVA releases updated data via the claims processing page. 

A snapshot of July 2024:

  • DVA received 8,761 claims, compared to 5,719 in July 2023 
  • DVA made 8,521 determinations, compared to 6,921 in July 2023 
  • 71,676 claims were with an officer for processing and 6,316 claims were yet to be allocated for processing 
  • The average time taken to process a MRCA IL claim was 316 days in the 2024-25 financial year to date (FYTD) (1 July 2024 to 31 July 2024), compared to 448 days in the corresponding 2023-24 FYTD.

Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.
 

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