Claims processing data – November 2024

On 2 December 2024, the Government provided its response to the Royal Commission’s Final Report, which was tabled on 9 September. The Department of Veterans’ Affairs (DVA) continues to process outstanding claims as quickly as possible, to deliver much needed help to veterans and families sooner.

As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress, each month DVA releases updated data via the claims processing page.

A snapshot of November 2024:

• DVA received 8,600 claims in November bringing the total for the financial year to date (FYTD) to 42,774 claims - 22.4 per cent higher than the same period last year.
• DVA made 8,479 determinations and has finalised 42,272 claims in the FYTD, 0.2 per cent more than the equivalent period last year.
• 75,031 claims were with an officer for processing and 6,148 claims were yet to be allocated for processing. 
• The average time taken to process a MRCA IL claim was 300 days in the 2024-25 FYTD (1 July 2024 to 30 November 2024), compared to 397 days in the corresponding 2023-24 FYTD.

Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.