Claims processing data – October 2024

The Department of Veterans’ Affairs (DVA) is processing claims at record levels, focusing even more effort on processing outstanding claims as quickly as possible, which will get much needed help to veterans and families sooner.

As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress, each month DVA releases updated data via the claims processing page. 

A snapshot of October 2024:

• DVA received 8,650 claims in October bringing the total for the financial year to date (FYTD) to 34,174 claims - 29.6 per cent higher than the same period last year. 
• DVA made 9,013 determinations and has finalised 33,793 claims in the FYTD, 4.6 per cent more than the equivalent period last year.
• 73,353 claims were with an officer for processing and 7,082 claims were yet to be allocated for processing. 
• The average time taken to process a MRCA IL claim was 304 days in the 2024-25 FYTD (1 July 2024 to 31 October 2024), compared to 410 days in the corresponding 2023-24 FYTD.

Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.