Claims processing data update, April 2024

With the backlog of unallocated claims cleared, the Department of Veterans’ Affairs (DVA) is now focusing even more effort on processing outstanding claims as quickly as possible, and reducing the amount of time it takes for a determination to be made on all claims. 

As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress as part of the Australian Government’s response to the Royal Commission into Defence and Veteran Suicide’s Interim Report, each month DVA releases updated data via the claims processing page. 

A snapshot of April 2024:

  • DVA received 8,692 claims, compared to 4,746 in April 2023 
  • DVA made 8,929 determinations, compared to 5,373 in April 2023 
  • 73,580 claims were with an officer for processing and 2,569 claims were yet to be allocated for processing (DVA aims to allocate new claims to an officer within 2 weeks of receipt)
  • The average time taken to process a MRCA IL claim was 373 days in the 2023-24 financial year to date (FYTD) (1 July 2023 to 30 April 2024), compared to 435 days in the corresponding 2022-23 FYTD.

Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.

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