‘Claim travel expenses’ function improved on MyService

DVA is continuing to improve MyService. The need for simpler, better, and more accessible online services has never been more important and your feedback on our services is central to helping us deliver better services for you.

Veterans and the veteran community have provided substantial feedback on the new Claim travel expenses functionality in MyService over the last few months. Based on your feedback, we’ve made several improvements, which are available in MyService now.

More improvements are coming in the next few months.

Improvements to MyService Claim travel expenses from 3 July:

• Addition of a comment box in the claim process. This feature was available in MyAccount and has now been reinstated in MyService. You can use this box to add any supporting information that’s important for your claim.
• Addition of missing Tolls information. Depending on the Act your condition has been approved under, you may not be able to claim road tolls as an expense. MyService now includes a message to tell you if you’re unable to claim.
• Revised ‘New Provider’ design. In the initial MyService design, there wasn’t a clear link to where to add the details of a new provider. The design has been improved to make it easier for you to enter new provider details.
• Revised ‘Use Previous’ design. This feature has been improved so that you can easily add multiple expenses for the same provider in the same claim. All the providers you enter for all your claims are saved for your future claims.

The Claiming travel expenses guide on the DVA website has been updated with these improvements. Of course, you can also contact us 1800 VETERAN (1800 838 372) for help and advice.