Feedback form

Using this form

Use this form to submit an online Complaint, Compliment or Suggestion to us about our programs, staff or services. This includes services delivered on our behalf by providers and contractors. This form is an alternative option to calling, emailing or writing to us. Once completed, press the 'Submit' button to complete the process.

General enquiries regarding DVA (not feedback)

To make an enquiry about accessing support or managing your business with DVA, please use the General Enquiries form or call 1800 VETERAN (1800 838 372).

For Open Arms Feedback

Please email feedback for Open Arms - Veterans and Families Counselling (formerly VVCS) to openarms.coord@dva.gov.au or call 1800 011 046.

Fraud

Please email fraud allegations to: fraudallegation@dva.gov.au or call 1800 VETERAN (1800 838 372).

Privacy

Your personal information is protected by law, including the Privacy Act 1988. Your personal information may be collected by the Department of Veterans’ Affairs (DVA) for the delivery of government programs for war veterans, members of the Australian Defence Force, members of the Australian Federal Police and their dependants. Read More: How DVA manages personal information.

Feedback form

We welcome your complaints, compliments and suggestions about services we provide and how we deliver them. This helps us improve the way we do things.

We listen to everyone including veterans, providers and people interested in veteran matters

Read more about how we manage complaints, compliments or other feedback.

Do you wish to remain anonymous?

Yes

First name

Last name

Date of Birth

DVA file number

(if applicable)

What type of feedback are you providing?

Compliment

Suggestion

Complaint

Are you providing feedback on behalf of a DVA Client?

Yes

NOTE: We can accept a complaint from a third party (e.g.; family member or ex-service representative). However, personal information cannot be disclosed to anyone without the DVA client's permission unless a relevant Power of Attorney or Guardianship is in place and has been advised to the DVA.

Client's first name

Client's last name

Preferred method of contact

Contact Phone Number

Contact email address

Country

Address line

Address line 2

_(optional)

Suburb

Postcode

State

Have you provided this feedback to anyone else?

Yes

Date of Contact

Tell us your feedback

Tell us your feedback. Include any desired outcome if applicable.

Tell us your desired outcome

State feedback relates to (if known)

Provider/Contractor details

If applicable.

Feedback form

Using this form

General enquiries regarding DVA (not feedback)

For Open Arms Feedback

Fraud

Privacy

Feedback form

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