Improving DVA medical assessment forms
In May 2023, we commenced a project to review medical assessment forms to improve how DVA obtains medical information from doctors for veteran claims. This review will continue through to mid-2024, but the first seven forms are now in use and have been published on DVA's web page for health care providers.
The review of medical forms is one initiative to gain efficiencies in the claims process and respond to feedback from medical providers, advocates, veterans and families on their complexity.
The review will deliver forms that are consolidated, simplified and easier for medical providers to understand while helping a delegate to obtain and understand the information they need to make a decision on a claim. The other focus is on ensuring the medical forms are digital ready and help to improve claim assessment times.
The review process has included internal consultation, external consultation with medical providers and their representative organisations, ex-service organisations and the Behavioural Economics Team of the Australian Government.
In the first stage of the project, the 19 most frequently used forms were reviewed and consolidated into 7 new forms, reducing 33 pages to 17 pages. The second stage has just been completed, which saw another 20 old forms consolidated down to 8 new forms, reducing 56 pages to 22.
To find the new medical impairment assessment forms on the Find forms page, search for them using the title field with the term ‘Medical Impairment Assessment’. DVA plans to have all of the forms reviewed, approved and published for use by mid-2024.
For more information visit ‘Compensation claims information for providers’ on the DVA website. If you have any questions or any feedback on the new or existing medical forms please email Business.Improvement.CBD [at] dva.gov.au (Business[dot]Improvement[dot]CBD[at]dva[dot]gov[dot]au).