Improvements to DVA Rehabilitation Program

The Rehabilitation Program aims to support eligible veterans to build skills to maximise their wellbeing. The program provides assistance with skill and capacity development in multiple areas of a veteran’s life that may be impacting on their ability to achieve their rehabilitation goals.

From today, a new model comes into effect - improving the way providers deliver our Rehabilitation Program to eligible veterans:

  • We have engaged 15 nationally capable rehabilitation service providers, meaning that you can stay with the same provider, even if you relocate, reducing the need to ‘retell’ your story to a new service provider.
  • There will be a more consistent approach to the delivery of services across all providers.
  • We are enhancing our capabilities to monitor provider performance to ensure better outcomes for you.
  • We’ve made it simpler for your provider to deliver services, with less involvement from DVA.
  • We’ve offered more provider autonomy, so that decisions within guidelines can be made faster.
  • We have updated and simplified the documents that our rehabilitation providers use.

In the next 3 months all current clients will transfer across to the new program model. You don’t need to do anything, DVA will work with your provider to ensure a seamless transition. If you are with a provider that is not continuing, you should have already been contacted by us. DVA will manage this transition with minimal disruption to your current rehabilitation plan and activities.

Your feedback is important to us, and we’ve made it easier for you to tell us about your program participation and provider experiences. Our Rehabilitation Client Satisfaction Survey has been spilt into two parts to be completed at different times, reducing the time it takes to complete. We may ask you to complete a survey shortly after you commence the program, and then again upon completion. Your feedback helps us to continually evaluate our program, monitor our providers and ensures the program best meets our client’s needs.

Email rehabilitation [at] dva.gov.au (rehabilitation[at]dva[dot]gov[dot]au) if you have any questions.