Supporting health providers to meet DVA’s requirements

Health providers play a vital role in delivering care to the veteran community.  We have resources to make it easier for you to adhere to DVA’s requirements, so that you do the right thing by veterans, the department and your business. We also have tips on what to do if you suspect a provider is doing the wrong thing.

How to do the right thing

Refresh your knowledge of, and follow:

• The relevant DVA notes, i.e. for GPs, or Allied Health providers, which:
  • define the parameters for providing healthcare treatment to the veteran and defence community; and
  • describe the relationship between us, the patient and the provider.
• DVA’s Schedules of fees relevant to your profession. If you’ve realised you have claimed incorrectly you can rectify using Services Australia’s Voluntary acknowledgement of incorrect payments form (MO057)
• Our Compliance webpages for your requirements as a provider who treats Veteran Card holders, and how to comply.

What to do if others are doing the wrong thing:

• Be wary of referrals from third party organisations, who may have fraudulent intentions and/or may not prioritise the health needs of veterans and families.
• If you or your patient suspects that a provider, or organisation that promotes veteran services, is misleading or taking advantage of members of the veteran community or DVA, reach out to the Australian Competition and Consumer Commission. For more information visit www.accc.gov.au 
• If your patient has expressed concerns they’re being scammed, they should take immediate action. If they have shared bank account information they should contact their bank. If they have shared personal identity information they should go to idcare.org or telephone 1800 595 160 for free assistance and support. They can find more information on our website.
• If you or your veteran patient suspects a provider has committed fraud against a veteran, they can complete the online Reporting Fraud form. For more information visit www.dva.gov.au

For more information, education, and resources to support you to support veterans and their families, visit our provider pages on our website.