Workload Definitions

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Find the definitions of compensation claims, reviews and wellbeing workloads to help you complete the application form for Building Excellence in Support and Training (BEST) grant funding.

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  1. Compensation claims and reviews workload definitions
  2. Wellbeing activity workload definitions

The application form for Building Excellence in Support and Training (BEST) grant funding assistance requests statistical information on the workload of advocates, both paid and voluntary.

To achieve consistency across all applicants for workload statistics, the following definitions are provided to enable applicants to more clearly identify and categorise the work carried out by advocates and support staff as required on the application form.

Workload statistics are counted for the most recent calendar year.

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Compensation claims and reviews workload definitions

Information on the following claim types is required to calculate an organisation’s compensation workload funding.

Multi-Act claims

Multi-Act claims are claims for liability and or compensation benefits under the Military Rehabilitation and Compensation Act 2004 (MRCA) and one or both of the Veterans’ Entitlements Act 1986 (VEA) and the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA).

If a claim has been counted as part of a Multi-Act claim, it cannot also be counted as a separate MRCA, VEA or DRCA claim.

Veterans’ Entitlements Act 1986 (VEA)

  • Primary Claims – the number of VEA Disability Compensation Payment and War Widow(er) claims submitted to DVA during the reporting period
  • Applications for Increase (AFI) – the number of AFIs submitted to DVA during the reporting period
  • S31 Appeals – the number of S31 appeals during the reporting period
  • Veterans’ Review Board (VRB) Appeals – the number of appeals to the VRB lodged during the reporting period
  • Administrative Appeals Tribunal (AAT) – the number of AAT cases lodged during the reporting period.

VRB/AAT preparation work - ESOs without appropriately qualified advocates may now claim the preparation work associated with claims that progress to the full VRB or AAT hearing.  ESOs claiming the preparation work must nominate the organisation that they refer these cases to for the hearing.

For BEST workload purposes one VEA liability claim or review means one lodged claim or review application. This may include multiple conditions.

Military Rehabilitation and Compensation Act 2004 (MRCA)

  • Primary Claims – the number of primary MRCA claims lodged with DVA during the reporting period
  • Reviews – the number of MRCA reviews lodged during the reporting period
  • Veterans’ Review Board (VRB) Appeals – the number of MRCA appeals to the VRB lodged during the reporting period
  • Administrative Appeals Tribunal (AAT) – the number of AAT cases lodged during the reporting period.

VRB/AAT preparation work - ESOs without appropriately qualified advocates may now claim the preparation work associated with claims that progress to the full VRB or AAT hearing.  ESOs claiming the preparation work must nominate the organisation that they refer these cases to for the hearing.

For BEST workload purposes one MRCA liability claim or review means one lodged claim or review application. This may include multiple conditions.

Safety, Rehabilitation and Compensation (Defence-related claims) Act 1988 (DRCA)

  • Primary Claims – the number of primary DRCA claims lodged with DVA during the reporting period
  • Reviews – the number of DRCA reviews lodged during the reporting period
  • Administrative Appeals Tribunal (AAT) – the number of AAT cases lodged during the reporting period.

AAT preparation work - ESOs without appropriately qualified advocates may now claim the preparation work associated with claims that progress to the full AAT hearing.  ESOs claiming the preparation work must nominate the organisation that they refer these cases to for the hearing.

For BEST workload purposes one DRCA liability claim or review means one lodged condition.

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Wellbeing activity workload definitions

The number of hours spent by wellbeing advocates and wellbeing support officers on the following activities is required to calculate an organisation's administrative funding, note the workload of Wellbeing Support Officers will be collected separately to the workload of ATDP qualified Wellbeing Advocates.

Examples of wellbeing advocacy include:

  • visits to home, hospital, aged care facility visits for emergencies, support and professional assistance
  • bereavement/funerals – to provide support and assist with funeral arrangements
  • housing/accommodation – including providing assistance on issues related to rentals, ownership, care facilities, emergencies, income and assets
  • problem/crises – including providing referrals for medical, financial, legal and police matters and providing assistance on simple resolutions
  • transport access.

Examples of wellbeing support include:

  • visits to home, hospital, aged care facility visits for emergencies and general support
  • transport access.
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