What you need to know when you work with us
We hire Veterans' Home Care (VHC) assessment agencies and VHC service providers. We give you tools to help plan the services you give our clients and to invoice for your work.
On this page
How we hire agencies
We hire VHC assessment agencies through an Australia-wide request for tender process. The request for tender is advertised on the Australian Government's procurement website, AusTender.
Back to topHow agencies work with service providers
VHC assessment agencies assess the needs and approve services for veterans and their families. They send service plans to VHC service providers and care plans to veterans and their dependents.
VHC service providers deliver help and care services to veterans and their families across Australia. These providers should alert the assessment agency if a client’s needs change over time.
The VHC program has 54 service delivery areas called VHC regions that cover all of Australia. Each region has its own assessment agency and service providers.
Back to topAssessment agencies and service providers we work with
Visit the VHC assessment agencies and service providers page to view the current list of assessment agencies and service providers who work with DVA to deliver services to veterans and their families:
- Australian Capital Territory
- New South Wales
- Northern Territory
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia
Online tools for VHC assessors and providers
We have online sites for assessment agencies and service providers that have information on service plans and how to claim for their work.
We have a step-by-step guide for VHC service providers looking to activate their provider portal account.
Back to topVHC forms
These forms are for use by assessment agencies and service providers:
- VHC assessment agency feedback to LMO/GP for the CVC program
- VHC service provider feedback to VHC assessment agency
Contact us
For enquiries about VHC call our Health Provider Line on 1800 550 457.
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