Ensure you receive fast payment for the services you deliver to veterans

Did you know that DVA funds tens of thousands of client health services each year?

Health service claims submitted via DVA’s Webclaim that are correct, and meet all DVA requirements, are usually paid on the same day or within a few business days.

A common issue of claims being submitted incorrectly is the omission of the client’s condition on the claim or a discrepancy between the condition specified and the client’s DVA accepted condition (583 rejection reason).

This rejection is easy to resolve – simply confirm the correct condition and re-submit the claim

You can submit claims electronically (DVA Webclaim) using the Health Professional Online Service (HPOS) portal through your Provider Digital Access (PRODA) account or via your practice software. Claims sent via mail are accepted; however, processing times are considerably longer. We therefore encourage electronic claiming for faster payments. More information on claiming can be found on our website

To query a claim rejection or to discuss electronic claiming options please contact provider.support@dva.gov.au for assistance.