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Online services

You can access a range of DVA services online.

MyService

  • Make and track your claims
  • Access your digital Veteran Card
  • View your accepted conditions
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Providers and ESOs

DVA Online Services modernises transactions for service providers such as transport bookings and invoicing.

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Receive urgent help

These services are confidential and available 24 hours a day.

If life is in danger, call 000.

Open Arms

Free counselling, treatment programs and suicide prevention training.

1800 011 046

ADF

Helps ADF personnel and their families access mental health services.

1800 628 036

Lifeline

Crisis support and suicide prevention help.

13 11 14

1800RESPECT

Help for people impacted by sexual assault, domestic or family violence and abuse.

1800 737 732

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Information Publication Scheme

We follow the Australian Government's rules in the Freedom of Information Act 1982. The Act says we must have an Information Publication Scheme. This means we must put a broad range of information about our activities on our website.

How your VEA, DRCA and MRCA payments are protected

Information about how your payments are protected under the VEA, DRCA and MRCA

Other information - IPS

Additional information not required to be published under the FOI Act

Protocols for engaging with people with disability

Our programs and policies aim to be inclusive of people with a disability, their families and carers

Public Interest Disclosure Scheme

A scheme to make sure that we act upon any news that our staff are doing the wrong thing

Regulator Performance Framework

The Framework set out to minimise excessive or inefficient regulations.

Word Anzac Regulator Framework

Managing regulation using best practice principles

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When we may request your Tax File Number and why

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The Department of Veterans' Affairs acknowledges the Traditional Custodians of Country throughout Australia. We pay our respects to Elders past and present. We recognise and celebrate Aboriginal and Torres Strait Islander people as the First Peoples of Australia and their continuing spiritual and cultural connection to land, sea and community.

To speak with someone at DVA, call 1800 VETERAN (1800 838 372)

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