Provider claims

We accept provider claims for services or treatments provided to eligible Veteran Card holders as listed in the latest fee schedules. You can find more information for providers on our Notes for providers page. 

Some services may require prior financial authorisation, please see Veteran Cards, prior approval and referrals page for further information on eligibility.  

Please note there is a strict 2-year time limit on all claims.  

Claims are processed by the Veterans’ Affairs Processing Team at Services Australia on behalf of DVA. Claims must be submitted through the list of claiming options below:  

There are 3 ways to claim: 

• DVA Webclaim: This is a free service available via Health Professional Online Services (HPOS) through Provider Digital Access (PRODA) and is recommended for medical, dental, optical, ophthalmology and allied health providers.  

• Practice Management Software: This is a software management tool that can be purchased.  There are a number of vendors that provide this software. It is recommended for providers with a larger volume of DVA claims. To find further information regarding practice management software compatible with DVA claims, see: Software for Medicare Online, ECLIPSE and the AIR - Health professionals - Services Australia.  

• Mail: This is only an option if you cannot use DVA Webclaim or a Practice Management Software, however processing times are considerably longer. If you require assistance with manual claiming, please contact webclaim@dva.gov.au.  

If you require assistance with claiming queries, please contact provider.support@dva.gov.au. 

DVA Webclaim is a free online service that lets you submit claims and get paid quickly after you treat an eligible Veteran Card holder. DVA Webclaim is hosted by Services Australia via HPOS through PRODA. 

When you use DVA Webclaim you can: 

• Submit a claim without a client's signature 

• Receive payment within 2 business days 

• Access up to 2 years of your DVA claims history 

• Cancel or amend claims on the same day 

• Securely message Services Australia with questions about your claim 

• Go paperless. 

Please note claims must be submitted within 2 years of the service being delivered.  

Hospital or community nursing services 

DVA Webclaim cannot be used to claim hospital or community nursing services. 

Hospital claims can be made via Services Australia using Eclipse. 

Community nursing claims must be submitted via mail. 

Claims sent via mail

You will need a manual claiming form before you can submit a manual claim. Manual claiming forms differ between provider / treatment types. Please contact webclaim@dva.gov.au if you require a manual claiming form.  

Where to mail your claims:  

To submit a manual claim you will need to post the relevant claim form along with any relevant supporting documentation.  

All manual claim submissions are to be addressed to Services Australia, Veterans’ Affairs Processing at the address details below.  

Community Nursing 

All states and territories: 

Services Australia, Veterans' Affairs Processing  
GPO Box 964  
Adelaide SA 5001 

Allied Health 

All states and territories: 

Services Australia, Veterans' Affairs Processing  
GPO Box 964  
Adelaide SA 5001 

Medical and specialists 

Victoria, Queensland, Tasmania: 

Services Australia, Veterans' Affairs Processing  
GPO Box 9869  
Melbourne VIC 3001 

All other states and territories: