Coordinated Veterans’ Care (CVC) Program
The CVC Program provides proactive care coordination for Veteran Gold Card holders with chronic health conditions and Veteran White Card holders with chronic DVA-accepted mental health conditions. Providers and participants work as a team to improve the participant’s health care in a general practice setting.
On this page
CVC Program information for providers
The CVC Program is a proactive coordinated care program. It aims to improve participant quality of life and decrease the risk of unplanned hospitalisation.
Within a general practice setting, the participant, their general practitioner (GP) and a care coordinator work as a team to develop a care plan to:
- meet the health needs of the participant
- manage the participant's ongoing care.
The program promotes:
- health literacy
- self-management
- best practice coordination of care through a person-centred approach.
Who can take part
The CVC Program is for veterans who are at risk of unplanned hospitalisation, and hold either:
- a Veteran Gold Card and have a chronic health condition
- a Veteran White Card and have a chronic DVA-accepted mental health condition.
A DVA-accepted mental health condition means DVA has accepted it as being related to a veteran’s military service.
Who is not eligible
Veteran White Card holders who do not have a DVA-accepted mental health condition are not eligible for the CVC Program. They can still get mental health treatment through Non-Liability Health Care.
Veterans who are residents of an aged care facility are not eligible.
Back to topCVC Toolbox
The CVC Toolbox includes:
- an eligibility tool
- information about creating a Comprehensive Care Plan and Care Plan templates for Gold Card holders and White Card holders
- information about when and how to claim
- a claim calculator
- links to other health services in your area
- an Information Hub with links to useful resources.
How to claim
The GP claiming the payment should be the client’s usual GP who provides holistic regular care and has formally enrolled the eligible client into the CVC program If you are the usual GP, you can claim payments shown in the below table. Claims are submitted through Medicare.
Claims for CVC Program payments are checked by Medicare against eligibility criteria prior to payment.
You can get further details about how to claim CVC payments in the CVC Toolbox.
Payments usual GPs can claim
| Usual GP Type | Initial assessment and program enrolment | Item number | Completion of 90 day period of care — review of care plan and eligibility | Item number | Total amount year 1 (includes initial assessment) | Total amount for subsequent years |
|---|---|---|---|---|---|---|
| GP with practice nurse | $490.65 | UP01 | $512.05 | UP03 | $2538.85 | $2048.20 |
| GP without practice nurse | $306.70 | UP02 | $230.10 | UP04 | $1227.10 | $920.40 |
Date of service
The period of care is 90 days, and UP03 or UP04 quarterly care claims for payment cannot be submitted to Medicare until after the payment period is complete, that is, after 90 days from the Date of Service.
The Date of Service is day 1 of the 90 day period of care.
To calculate dates of service or claim dates please use either the:
Both tools calculate the date of service and the claim date for each CVC participant.
Back to topImprovement and feedback
We will continue to improve our delivery of the CVC Program. Thank you to all those who continue to provide feedback.
We post surveys and requests for feedback here. Please check back to provide your comments and have input into how we shape the CVC Program.
Back to topNotes for CVC Program Providers
The Notes for CVC Program Providers set out legal requirements for those delivering the CVC Program, including:
- GPs
- Practice Nurses
- Aboriginal and/or Torres Strait Islander Primary Health Workers.
The Notes:
Back to topThe role of a community nurse (CN) in the CVC Program
Where a GP does not have access to a practice nurse, they may choose to work with a DVA approved CN provider. The role of the CN in this situation is to coordinate care for the CVC participant. Nurses that work with clients in the CVC Program coordinate their care and need to be in contact with the participant's GP regularly.
Back to topCVC social assistance
CVC social assistance is a short-term service of up to 12 weeks. It is available to CVC Program participants. CVC social assistance helps clients reengage in community life through:
- activities or courses to help the participant connect with their community
- assistance with making social contacts, and
- connecting with a community or ex-service organisation, or other social activity.
Refer a client for CVC social assistance
To refer a client for CVC social assistance, make a referral for an assessment to a Veterans’ Home Care (VHC) Assessment Agency. Phone 1300 550 450 to find the nearest VHC assessment agency.
Back to topContact the CVC team
If you have questions about the CVC Program, you can:
- call: 1800 550 457
What’s New?
This section will be updated with information and 'hot topics' relating to the CVC Program.
Updates to CVC information guides
There has been no change to CVC client entitlements, however an error in wording has been identified in the CVC Program information brochure and the CVC Program Guide for General Practice. New versions with minor corrections have been published to the Training and Resources page. Correction stickers are available for copies of the brochures and guides you have on hand by emailing cvcprogram [at] dva.gov.au (cvcprogram[at]dva[dot]gov[dot]au).
Is medicinal cannabis available through the CVC Program?
Enrolment in the CVC Program does not provide access to any type of medication in any form, including medicinal cannabis. Veteran Card holders are encouraged to discuss their medication needs with their GP.
Further information for providers about dispensing medicines under the Repatriation Pharmaceutical Benefits Scheme (RPBS) is available at DVA Concessional medicines under the RPBS webpage.
A CVC care plan is developed through consultation between the patient, their usual GP and their care coordinator. The care plan is developed to assist with the management of the patient’s ongoing care. While the CVC care plan is used to record details about the patient’s prescribed medications, medical treatment, allied health services, and goals to improve health, wellbeing and quality of life. Participation in the CVC Program does not influence a Veteran Card holder’s access to any medicine or treatment.
Information about access to medicinal cannabis through the RPBS is available on the DVA Medicinal cannabis webpage. The Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC) is available to discuss the medicinal cannabis approval process with both Veteran Card holders and GPs. You can contact them by emailing ppo [at] dva.gov.au (ppo[at]dva[dot]gov[dot]au) or calling 1800 552 580.
If you have questions about the CVC Program, you can contact us on 1800 VETERAN (1800 838 372) or send an email to cvcprogram [at] dva.gov.au (cvcprogram[at]dva[dot]gov[dot]au).
Can’t find the information you’re looking for?
Check out our Frequently Asked Questions or contact the team by calling 1800 VETERAN (1800 838 372) or send an email to cvcprogram [at] dva.gov.au (cvcprogram[at]dva[dot]gov[dot]au)