Client Support Program

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  1. What is Client Support Program (CSP)?
  2. What does the Coordinated Client Support Branch focus on when assisting veterans?
  3. How can veterans engage with the CSP
  4. What does the CSP not provide as part of case management ?
  5. What to do if someone threatens self-harm or harm to others
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What is Client Support Program (CSP)?

The Coordinated Client Support (CCS) Branch offers a range of programs to assist veterans navigate DVA services and connect to supports to meet their wellbeing needs. Case management offered by CCS Branch is collectively referred to as the ‘Client Support Program’ (CSP).

The CSP is a time-limited program aimed at streamlining communication between clients, their families and DVA – providing clients and their families with a single or primary point of contact for all services within DVA if required.

The CSP consists of a range of services and programs which are tailored to support the individual needs of the veteran, from initial intake to successful case closure.

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What does the Coordinated Client Support Branch focus on when assisting veterans?

When assisting veterans the CCSB focuses on the DVA Wellbeing Framework. The above diagram outlines the eight domains that make up the framework. These eight domains reflect aspects that influence veteran wellbeing now and into the future.

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How can veterans engage with the CSP

There may be times when veterans feel they require additional support to navigate certain DVA services.  In this case, there are several ways to make a referral to the CSP.  These are:

  • if you are still a serving member on base you can visit the Veteran Support Office (VSO) Team. The VSO Team can assist you with a referral to the CSP if you feel that you require additional comprehensive support
  • Any member of DVA staff can assist you with a referral into the CSP
  • If you are still serving you can be directly referred to CSP from Defence. This may be from a Member Support Co-ordinator or ADF support service

If you are engaging with an ex-service organisation e.g. RSL, these organisations can request a referral on your behalf.

The CSP currently accepts referrals from DVA staff, Open Arms and the ADF. All referrals are assessed by experienced Intake Coordinators. An important part of the Intake process involves speaking with you to discuss your circumstances and what you would like to achieve from the program.   At times DVA may receive a referral from an advocate, health professional or other third party. If any of these teams have submitted a referral it’s important that they have gained your consent first.

As part of the Intake process, we will speak with both the person who referred you and you to ensure that the CSP is the right fit for your wellbeing needs. 

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What does the CSP not provide as part of case management ?

CSP does not provide:

  • Crisis Management Services
  • Clinical Case Management Services or Counselling (see Open Arms)
  • Advocacy Services
  • Processing services, or investigation, or determination of a veteran's entitlements or claims
  • Claim prioritisation as a result of participation in the CSP.
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What to do if someone threatens self-harm or harm to others

If you need immediate emergency assistance, please call 000.

For immediate counselling, advice and support:

If you have further questions on the Client Support Program please contact DVA on 1800 VETERAN (1800 838 372) and the team will be able to provide general information on the CSP.

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