Ask us not to count some assets in assets test

This page explains what the financial hardship rules are, how you can qualify for an income support pension or payment on the grounds of financial hardship and how you can apply.

The rates on this page are effective from 1 January 2025.

What are the hardship rules?

The hardship rules can assist people who are in severe financial hardship to receive a pension or payment or increase their rate of pension or payment. The hardship rules apply only to people whose pension, Income Support Supplement (ISS) or Veteran Payment is assessed under the assets test.

If your pension or payment is assessed under the assets test and you have substantial assets, you may receive only a small amount of pension or payment. If your assets are high enough, you may receive no pension or payment at all. The hardship rules provide for the value of certain assets to be disregarded, thus allowing a higher rate of pension or payment to be paid.

Why do we have the hardship rules?

Normally, if a person has substantial assets, those assets are used to produce income for their own support. However, there are cases where a person has substantial assets which produce little or no income and the person is unable, or cannot reasonably be expected, to sell or re-arrange their assets to produce income.

The financial hardship rules exist so that people are not placed in severe financial hardship where there is no reasonable action they could be expected to take to alleviate the hardship.

Who is eligible?

To be considered under the hardship rules you must first meet the basic eligibility criteria for a Service Pension, ISS or Veteran Payment. DVA can give you more information about this. Refer to Service Pension for veterans, Income Support Supplement and Veteran Payment.

What are the criteria?

For the hardship rules to apply, you need to meet all of the following:

• your pension or payment is assessed under the assets test
• you have not given away income, or assets of more than $10,000 within a year or $30,000 over a 5 year period, for less than adequate consideration
• you or your partner have an asset or assets which you cannot sell or could not reasonably be expected to sell
• you are, or could be in, severe financial hardship if the hardship rules are not applied
• you have lodged a written request for payment of Service Pension, ISS or Veteran Payment under the hardship provision.

In certain circumstances the Commission may determine that the disposal of income or assets is to be disregarded for the purposes of the application of the hardship provisions. This includes situations where the financial hardship currently suffered by you is not a direct result of the disposal of the income or asset or where you would have met the hardship criteria even if you had not disposed of the income or asset.

What is severe financial hardship?

If you think you might be entitled, under the financial hardship rules, to a higher rate of Service Pension, ISS or Veteran Payment than you are currently receiving, you should contact DVA.

In determining whether a person (or a couple) is in severe financial hardship, account is taken of a much broader range of income than is normally considered when calculating the rate of Service Pension, ISS or Veteran Payment payable.

What is income?

The term ‘income’ has a special meaning under the hardship rules. As well as ordinary income it includes:

• Disability Compensation Payment and War Widow(er)'s Pension under the Veterans’ Entitlements Act 1986 (VEA)
• allowances paid by DVA (apart from loss of earnings allowance) such as clothing allowance and recreation transport allowance;
• income which is deemed to be produced by your assets
• weekly permanent impairment payments under the Military Rehabilitation Compensation Act 2004 (MRCA)
• weekly wholly dependent partner payments under the MRCA
• the Prisoner of War Recognition Supplement under the VEA.

It is not possible to access income support under the financial hardship provisions if a household's income from all sources, including Disability Compensation Payment, exceeds the maximum annual rate of Service Pension or payment. As the Special Rate of Disability Compensation Payment (currently $46,937.80 pa) exceeds the maximum annual rates of Service Pension and ISS (both single and combined), Special Rate pensioners are not eligible to access income support under the financial hardship rules. However, depending on their circumstances, it is possible for a person in receipt of the Special Rate Disability Pension under the MRCA to be eligible for financial hardship assistance.

Unrealisable assets which are disregarded under the hardship rules are deemed to produce income at the lesser of 2.5% or the amount that could reasonably be expected to be obtained from a commercial application of the assets. This does not apply to a farm which is being worked to its full capacity by you or your partner. Special provisions may apply when the farm is being worked by a family member.

For more information about what constitutes ‘income’ under the hardship rules, contact DVA.

When may an asset be disregarded?

An asset may be disregarded under the hardship rules if either:

• you are unable to sell, or it is unreasonable to expect that you would sell an asset
• it is not possible to sell or realise the asset, such as where a person has made a loan to a failed company.

However, in certain circumstances, before an asset is disregarded under the hardship rules, you may be expected to try to borrow money using your assets as security.

Examples where you may be unable to sell an asset:

• you have tried to sell the asset at a reasonable price and have been unable to attract a buyer
• your property is occupied by an estranged or former spouse and their right of occupancy is provided by a court order or legal agreement
• your property is subject to a pending property settlement
• you own the property as a joint tenant or tenant in common with another person who is not claiming consideration under the hardship rules and that person refuses to give consent to the sale of the property
• your home property is attached to a property occupied by a relative or long-term tenant and you could not sell the second property without also having to sell the home property.

Example 1: You have a long-term attachment to a property:

If you have a long-term attachment to property on which you live, you would not be expected to sell the property unless it is capable of being subdivided and sold piecemeal. This is because sale of the property could result in you being required to sell your home. Generally, you are considered to have a long-term attachment to a property if you have lived there for 20 years.

If you have been a farmer for the past 20 years you would not be expected to subdivide and sell part of your property if this would affect its viability. This rule can apply regardless of whether you have been farming the particular property for the whole 20 years.

Example 2: Your property is occupied by a family member:

It may be considered unreasonable to expect you to sell a farm where a family member is working the property efficiently or to its full capacity, is dependent on it for their livelihood and has been working the property for the past 10 years.

It may be considered unreasonable for you to sell a house which is not your principal home and in which an adult child, parent, brother or sister lives. This may apply when:

• the near relative has lived in the house for at least 10 years
• the near relative has previously provided care for you in the house if the house was your former home
• you are providing accommodation for a handicapped son or daughter to promote your child’s independent living
• your near relative has dependent children, and their income is lower than the income level for Family Tax Benefit.

The financial situation of your near relative will also be considered when determining whether it is reasonable for you to sell the home.

Example 3: You are in temporary financial hardship:

If you are a farmer or self-employed person suffering a temporary but substantial reduction in income because of bushfire, drought, illness or a downturn in the industry, you may not be expected to sell your property or business.

How do I apply to be considered under the hardship rules?

To be considered under the hardship rules you need to make a request in writing to DVA.

Your request should state that you are suffering severe financial hardship, give details of the asset or assets you wish to have disregarded and explain why you believe these assets should be disregarded. If the assets are in joint names, both parties should sign the request. If both you and your partner are applying to be considered under the hardship rules, you should both sign the request.

What if I am not happy with the decision?

If your request to receive a pension or payment on the grounds of hardship is refused, or you are not happy with some part of the decision, you have the right to ask that we review the decision. You may apply to have the decision reviewed by a Review Officer. If you decide to apply for a review, you must do so within 3 months of receiving the letter notifying you of our decision. Your request for a review must be in writing and explain your reasons for seeking the review.

If you are dissatisfied with any aspect of the Review Officer’s decision, you may apply in writing to the Administrative Review Tribunal for a review of that decision. Your application should set out the reasons for your appeal and should be lodged with the Tribunal within 3 months of the date you receive the Review Officer’s decision.