Help clients access our medicine organiser service
Our medicine organiser service is also known as the dose administration aid (DAA) service. We pay the fees of providers that help deliver the service, to help our clients take the right dose of medicine at the right time.
On this page
The service
The DAA service provides veterans – and those dependents with a Veteran Card – with a medicine organiser pack to make it easier to take the right dose of medicine at the right time.
A pharmacist follows the Pharmaceutical Society of Australia guidelines to prepare the organiser pack weekly, over a six month period, and advises the client on how to use it.
The service aims to help the veteran community to reduce the accidental misuse of medicines.
Back to topWho can access the service
To access the service a client must:
- hold either a Veteran Gold, White or Orange Card
- not be living in a residential care facility or hospital.
GPs and pharmacists should consider:
- if the client is struggling to take their medicine correctly
- if the client has a lot of medications or a complex regime.
Help a client access the service
If you are a GP, you can help your client access the service. Take the following steps:
- Consult with your client to assess their need for the DAA.
- Call the Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC) on 1800 552 580 to obtain 2 authority prescriptions which will cover the client for the 6 month service.
- Give the prescriptions to the client and advise them to give the prescriptions to their pharmacist, who will prepare the medicine organiser pack each week.
Continuing the service
After the client has been using the DAA service for 20 weeks, the pharmacist will review how the client has been using the medicine organiser pack.
The pharmacist will:
- fill out our Veteran's Six Monthly Review (VSMR) form
- contact the GP who referred the client, provide the completed VSMR form and offer advice on whether the client should continue with the DAA service.
How providers are paid
Pharmacists can claim our DAA fee through the Repatriation Pharmaceutical Benefits Scheme (RPBS) using authority prescriptions.
| Item No. | $ | Description |
|---|---|---|
| 99647N | 10.00 x 26 | For providing the DAA on a weekly basis during the 6 month cycle. |
| 99648P | 100.00 | For conducting the Veteran’s Six Monthly Review (VSMR). |
Doctors can refer to Fee notes for GPs and specialists for more information about claiming.
Back to topBrochures
More information on the DAA service for health professionals:
- At a glance for GPs/LMOs brochure (DOCX 241 KB)
- At a glance for pharmacists brochure (DOCX 242 KB)
- At a glance for community nurses brochure (DOCX 236 KB)
Contact us
For enquiries about the DAA service, contact the Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC):
- call 1800 552 580
- email PPO [at] dva.gov.au (PPO[at]dva[dot]gov[dot]au)
Feedback
Your feedback helps us deliver quality service to veterans and families. Read more about complaints, compliments and other feedback.
Other health bodies can also benefit from your input. For feedback about:
- medicine quality or safety, contact the Therapeutic Goods Administration
- pharmacists, contact the AHPRA Pharmacy Board
- other health professionals, contact AHPRA.