Tell us if your circumstances change

If you are receiving a means-tested pension or payment, you must provide information about any changes that could affect either your eligibility for the pension or the amount of pension payable.

Obligation to notify DVA

If you receive a mean-tested pension or payment, you have a legal obligation to keep us informed of changes that may affect the amount of pension you receive.

The means-tested pensions and payments are:

• Service Pension
• Social Security Age Pension
• Income Support Supplement
• Veteran Payment.

The obligations require recipients of means-tested pensions and payments to advise DVA within 14 days (28 days if you live overseas or receive remove area allowance) of an event or change in your circumstances.

Types of changes in your circumstances

The kinds of events you need to contact DVA about are:

• Personal circumstances (relationships)
• Residential circumstances 
• Financial circumstances

You can find more detailed information about your obligations at:

• What you need to tell us about
• The things you do not need to tell us about
• When to notify us if you receive a compensation payment 

How to notify DVA

You can tell us about events or changes to your circumstances that might affect your pension or payment by:

• ringing us - 1800 VETERAN (1800 838 372)
• updating changes via MyService
• writing to us at GPO BOX 9998 BRISBANE QLD 4001
• visiting any of our offices - see DVA location finder

You can find more details on contact us.

You must contact DVA to advise of any change in circumstances which may be relevant to DVA payments you are receiving. If you do not inform DVA about a change in circumstance within the legal time periods, you will be required to pay any overpayment back.

More information about the types of changes you need to report to DVA is included in the You and Your Pension Booklet.