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Online services

You can access a range of DVA services online.

Make and track your claims
Access your digital Veteran Card
View your accepted conditions

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Providers and ESOs

DVA Online Services modernises transactions for service providers such as transport bookings and invoicing.

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Receive urgent help

These services are confidential and available 24 hours a day.

If life is in danger, call 000.

Free counselling, treatment programs and suicide prevention training.

Helps ADF personnel and their families access mental health services.

Crisis support and suicide prevention help.

Help for people impacted by sexual assault, domestic or family violence and abuse.

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Appeals

Appeals

If you disagree with what we decide, you can appeal and ask us to review your claim.

Help to understand a decision

You can talk with us or an ex-service organisation if you do not understand what your letter says

Legislation for reviews and appeals

Before you ask for a review, find out which legislation applies to your case

About the Veterans’ Review Board (VRB)

The board that reviews compensation decisions such as the disability compensation payment and incapacity payments

Administrative Review Tribunal

The tribunal is available to help you review a decision

Appeal a transport decision

You can ask for a review or reconsideration of some decisions to reimburse transport costs

Appeal an allowance decision

We can review a decision about allowances, such as clothing or decoration allowance

Compensation under VEA and MRCA pathway

Compensation decisions such as the disability pension and widow(er)'s pension follow this pathway

Liability and compensation under the DRCA pathway

Follow this pathway if you don't agree with a compensation decision made under the DRCA

Rehabilitation Appliances Program (RAP) decisions

Learn what to do if you are unhappy with a decision regarding a RAP item

Request a review for income support decisions

You can request a review of decisions relating to qualifying service, service pension, and the ISS

Review of a MEPI decision

Learn what options are available if you are unhappy with a MEPI decision

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The Department of Veterans' Affairs acknowledges the Traditional Custodians of Country throughout Australia. We pay our respects to Elders past and present. We recognise and celebrate Aboriginal and Torres Strait Islander people as the First Peoples of Australia and their continuing spiritual and cultural connection to land, sea and community.

To speak with someone at DVA, call 1800 VETERAN (1800 838 372)

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