Housing and accommodation

Homelessness and our support

Apart from residential care, we do not provide housing or accommodation services, but may be able to provide some support and assistance to veterans who are homeless or at risk of homelessness. For further information see Homelessness — DVA and Ex-Service Organisation support.

Emergency accommodation and crisis payment

A 'one off' non-taxable crisis payment is available to assist eligible people in extreme circumstances establish themselves in a new residence or, (for victims of domestic or family violence) to re-establish their current residence after the perpetrator has left or been removed from the home.

See the Services Australia website for details on the services and support available to you. You can also contact us for advice on the services available in your area.

• Crisis Payments

How your residential situation affects your DVA payments

If you are receiving any payments, pensions or supplements from DVA, your residential situation can affect your payment — that is, whether you own or rent your own home, or if you are living in a granny flat, retirement village or under a sale leaseback agreement. Review the following information to find out more about how your situation may affect the payments you receive:

• Homeowner: Residential Circumstances
• Selling your home: Selling Your Home
• Renting or receiving rent assistance: Renting and Rent Assistance
• Living in a granny flat, retirement village or living under a sale leaseback agreement: Granny Flats, Retirement Villages and Sale Leaseback Agreements

More information is available about your obligations regarding your personal and residential circumstances.

More information is available about DVA managed home loan subsidy schemes.

Residential aged care

If you are unable to live independently in your own home and are considering moving into a residential aged care facility (RACF) you will need an assessment by an Aged Care Assessment Team (ACAT).

More information on assessment, eligibility, fees and charges is available on My Aged Care or from the National Contact Centre on telephone 1800 200 422.

DVA has developed a book to help you, your family and carers better understand the process of moving into an aged care home. Access The veteran’s guide to moving into an aged-care home.

Residential respite care

If you are a Veteran Card holder and are receiving or providing ongoing care (including self-care) in your own home, you may be eligible for short-term residential respite care in an Australian Government-funded aged care facility.

Find out more about your respite care eligibility.

• Respite Care and other carer support

Accommodation when travelling for treatment

If you are a Veteran Gold or White Card holder, you may be entitled to assistance with the costs of accommodation when travelling to access compensable treatment of a condition covered by your Veteran Card. If you have a medical need to travel with an attendant, you may also be entitled to assistance with your attendant’s accommodation costs.

Find out more about your eligibility at Travel for Treatment.

Accommodation when travelling in connection with a claim or review

We may reimburse some of the costs if you travelled to:

• a medical exam that we asked you to attend
• get medical evidence to support your claim for a Disability Compensation Payment
• get medical evidence to support your claim for Invalidity Service Pension or Income Support Supplement due to invalidity
• attend the Administrative Review Tribunal (ART) for a VEA matter or a Veterans’ Review Board (VRB) hearing
• get medical evidence for the VRB or the Specialist Medical Review Council (SMRC).

Contact your claim delegate or DVA on 1800 VETERAN (1800 838 372) to discuss your individual entitlements.

Loans and insurance

Information about loans and insurance services is available under 'Benefits and Payments'.