Become a DVA health care provider
There are steps you must take if you're a health care professional who wants to provide services to our clients.
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Steps you need to take
As a DVA health care professional, you can provide services to veterans and their dependants when they have DVA health cards. We pay for many of these services. Our payment arrangements mean that veterans and their dependents do not pay extra for the services we cover.
To become a DVA recognised service provider you will need to:
- apply for a Medicare provider number
- register with us
- enter a recipient created tax invoice (RCTI) agreement with us
- accept our fees and conditions
Apply for a Medicare provider number
To become a DVA service provider you will need to have a Medicare provider number. A provider number is a unique number issued to health professionals who participate in the Medicare program.
If you do not already have one, you can apply for a provider number through Services Australia.
Back to topRegister with us
Your Medicare provider number automatically registers you with us if you are a:
- chiropractor
- clinical psychologist
- dentist
- dental specialist
- dental prosthetist
- diabetes educator
- dietitian
- exercise physiologist
- footwear prescriber
- general practitioner
- medical specialist
- occupational therapist (general or mental health)
- optometrist or orthoptist
- osteopath
- physiotherapist
- podiatrist
- psychologist
- social worker (mental health)
- speech pathologist
Some providers need to register in a different way. These include:
- neuropsychologists
- social workers (general)
- optical dispensers
- orthotists
- lymphoedema providers (physiotherapists and occupational therapists only)
If you need help to register, call 1800 550 457.
Back to topEnter a recipient created tax invoice (RCTI) agreement with us
We will pay you through Medicare. To do this, you need to agree to our recipient-created tax invoice (RCTI) process. The RCTI Agreement permits Services Australia to automatically add GST to claimed taxable items. It also allows Services Australia to issue the health care provider with a RCTI to comply with GST law.
It means you do not have to set up new systems or amend current systems to invoice us each time you help one of our clients. When Medicare pays you, your receipt will include the RCTI we sent to them.
How to agree/Next steps
To enter an RCTI agreement with us:
Someone you authorise in your organisation will need to sign the RCTI agreement. Each entity in your organisation that pays GST and provides services to our clients should sign a separate agreement.
Send the agreement:
Medicare Australia
GST Program
GPO Box 2956
Adelaide SA 5001
Email - ABN.RCTI.notifications [at] servicesaustralia.gov.au (ABN[dot]RCTI[dot]notifications[at]servicesaustralia[dot]gov[dot]au)
Fax - 1800 069 288
Medicare Australia will sign the agreement on our behalf and hold the agreement for us.
Back to topAccept our fees and conditions
As a health care provider you agree to accept our fees and conditions as listed in the Notes for providers and Fee schedule. Our clients in the veteran community must not pay extra fees for health care services we fund.
Back to topMore information
You can find more details about the types of care we cover in:
- Notes for allied health providers — section one — general (PDF 1 MB)
Notes for allied health providers — section one — general (DOC 542 KB) - our allied health professional page
Contact us
Provider-specific numbers:
- provider invoicing and billing enquiries: 1300 550 017
- provider enquiries: 1800 550 457
- transport bookings: 1800 550 455
- Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC): 1800 552 580
For a full list of the ways to get in touch with us:
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